Lupe Rodriguez, Member Engagement Representative (North Kern) Claudia Valdivia, Member Engagement Representative (West Kern) Mary Scott, Member Engagement Representative (Northeast Kern) Vincent Trevino, Member Engagement Representative (Southeast Kern) Lela Criswell, Member Engagement Manager Daisy Torrez, Member Engagement Supervisor Stephanie Rico, Member Engagement Coordinator Valente Guzman, Member Engagement Project Manager WINTER 2024 HEALTH Standard U.S. Postage PAID Yakima, WA Permit No. 162 Be rewarded for health steps Get timely access to care Keep your child’s development on track 6Page 4Page 3Page In this issue Kern Family Health Care (KFHC) wants to make sure our members get the best care, no matter where they live. We are here to serve you in your community. We are very happy to announce that we now have offices in more areas of Kern County. The Member Engagement team is here to serve you with all your KFHC needs. Our offices are now in Taft, Frazier Park, Delano, Shafter, Mojave, Ridgecrest and Lake Isabella. Your local Member Engagement representative will be happy to see you! They can help with primary care provider changes, your address and phone number updates, and so much more! Turn to page 2 to see when and where you can meet with our representatives. Meet the Member Engagement team! —Continued on page 2
FAMILY HEALTH 2 Combat winter isolation: You are not alone! As winter sets in, feelings of loneliness can grow. For those living with depression, there are ways to cope and connect during these cold months. Reach out to friends or family for virtual hangouts or phone calls. If you feel you are having a mental crisis, call the 988 hotline. They are open 24 hours, 7 days a week. They can help people in crisis and those having thoughts of suicide. If you happen to visit the Emergency Department for drug use or mental illness, follow up with your doctor after release. KFHC will give you a reward for following up with your doctor. Claudia Valdivia | 661-333-9635 Taft The Fort Preservations Society 915 N. 10th St., Suite 4, Taft, CA 93225 8 a.m. to 4:30 p.m. Mondays, Tuesdays, Thursdays and Fridays Frazier Park Mountain Community Family Resource Center 3015 Mt. Pinos Way, Suite 201, Frazier Park, CA 93225 8 a.m. to noon every first, second and third Wednesday, and noon to 4:30 p.m. every fourth Wednesday Meet the Member Engagement team! —Continued from page 1 Lupe Rodriguez | 661-332-9076 Delano Delano Union School District 1405 12th Ave., Delano, CA 93215 8 a.m. to 4:30 p.m. Mondays and Tuesdays; second and fourth Wednesdays, Thursdays and Fridays Shafter Shafter Family Resource Center 340 South Valley St., Shafter, CA 93263 8 a.m. to noon the first and third Wednesdays of each month This story was made 11/1/2024. Sites, locations and team members are subject to change. Vincent Trevino | 661-332-7779 Mojave East Kern Family Resource Center 15662 K St., Mojave, CA 93501 8 a.m. to 4:30 p.m. Monday through Friday Mary Scott | 661-204-8108 Ridgecrest Oasis Family Resource Center 814 N. Norma St., Ridgecrest, CA 93555 8 a.m. to 4:30 p.m. Tuesdays, Thursdays and Fridays Lake Isabella Kern River Valley Family Resource Center 6416 Lake Isabella Blvd., Suite C, Lake Isabella, CA 93240 10 a.m. to 2:30 p.m. every first, second and fourth Wednesday and third Tuesday
FAMILY HEALTH 3 Be rewarded for health steps KFHC wants to thank you for taking care of your health and the health of your family. There are three rewards added to our list. Check below to see if you qualify for any of these gift card rewards Follow-up after a mental health emergency room visit Members 6 years of age and older. Visit your doctor within 30 days of being seen for mental health in the emergency room.** $25 Follow-up for a substance abuse emergency room visit Members 13 years of age and older. Visit your doctor within 30 days of being seen for substance abuse in the emergency room.** $25 Hemoglobin A1c blood test screening Members 18 to 75 years of age with diabetes: Get an A1c blood test screening.** $25 **All gift cards or rewards can change at any time. Please check kernfamilyhealthcare.com for any updates. Boost your health with natural wellness 1. Find your favorite way to be active! Invite friends or family to join you, and celebrate when you reach your goals. 2. Try MyPlate.gov for a free and tasty wholefoods plan in both English and Spanish. 3. Reduce stress by saying no to things. Avoid stressful triggers like traffic or negative people. 4. Learn about your health: If you have a long-term health issue, learning about it can empower you to live your best life. KFHC hosts group classes on asthma, diabetes and high blood pressure. Check them out by scanning the QR code below. 5. Practice being grateful to lift your spirits and boost your immune system. 6. Think of a calm and peaceful place to help you relax. Slowly squeeze and release muscles around your body until you feel more at ease. 7. Take a warm bath: It can improve blood flow and relieve stress and pain. Breathing in the steam from a warm bath also helps open airways—great for people with asthma and allergies! 8. Get out into bright morning light to improve your mood and blood sugar. In the end, working on the root causes of chronic disease can help improve your wellness in every area of life! Sources: Harvard Health; Mayo Clinic; National Heart, Lung, and Blood Institute Modern medicine can feel like healing only comes from a long process of tests and pills. But our bodies also have the amazing ability to heal on their own! It’s vital to involve your doctor in your health choices. Talk with them about natural methods you’d like to try. Here are eight ideas: Scan to learn more. Scan to learn more. WANT TO LEARN MORE ABOUT OUR REWARDS? Go to kernfamilyhealth care.com or scan the QR code.
FAMILY HEALTH 4 Care after hours Did you know that KFHC has an Advice Nurse Line? You can call and speak to an advice nurse to help you decide what to do when you or someone in your family gets sick or hurt. Our advice nurses can be reached 24 hours a day, 7 days a week. They can answer health care questions when you can’t reach your doctor. To speak with an advice nurse, call us at 800-391-2000. KFHC has standards for timely access to care. The amounts of time you should have to wait when making your office visit with your doctor, specialists and other health experts are listed at right. If you have to wait longer than these wait times when making an office visit, please give us a call at 800-391-2000 or TTY/TDD: 711, Monday through Friday, 8 a.m. to 5 p.m., and we will help you set up a timely office visit. Type of medical visits Visit wait times Routine primary care doctor and follow-ups 10 business days* Specialists 15 business days* Mental health 10 business days* Urgent visits for services that do not need pre-approval (prior authorization) Within 48 hours* Urgent visits for care that need pre-approval (prior authorization) Within 96 hours* Ancillary services such as x-rays, lab tests and physical therapy 15 business days* Telephone wait times during normal business hours 10 minutes Advice Nurse Line/telephone triage, 24/7 services No more than 30 minutes First prenatal visit 10 business days Get timely access to care *Health care providers can be flexible in making an office visit. This can be if a longer wait time is not harmful to the member’s health. It must be noted in the member’s record that a longer wait time will not be harmful to the member.
NONDISCRIMINATION NOTICE Discrimination is against the law. Kern Family Health Care follows State and Federal civil rights laws. Kern Family Health Care does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation. Kern Family Health Care provides: ● Free aids and services to people with disabilities to help them communicate better, such as: Qualified sign language interpreters Written information in other formats (large print, audio, accessible electronic formats, other formats) ● Free language services to people whose primary language is not English, such as: Qualified interpreters Information written in other languages If you need these services, contact Kern Family Health Care at 1-800-391-2000 between 8:00am – 5:00pm, Monday through Friday. If you cannot hear or speak well, please call the California Relay Service at 711. Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form. To obtain a copy in one of these alternative formats, please call or write to: Kern Family Health Care 2900 Buck Owens Boulevard Bakersfield, CA 93308 1-800-391-2000 711 (California Relay Service) HOW TO FILE A GRIEVANCE If you believe that Kern Family Health Care has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with Kern Family Health Care’s Discrimination Grievance Coordinator. You can file a grievance by phone, in writing, in person, or electronically: ● By phone: Contact Kern Family Health Care’s Discrimination Grievance Coordinator between 8:00am – 5:00pm, Monday through Friday by calling 1-800-391-2000. Or, if you cannot hear or speak well, please call the California Relay Service at 711. ● In writing: Fill out a complaint form or write a letter and send it to: Discrimination Grievance Coordinator Kern Family Health Care 2900 Buck Owens Boulevard Bakersfield, CA 93308 ● In person: Visit your doctor’s office or Kern Family Health Care and say you want to file a grievance. ● Electronically: Visit Kern Family Health Care’s website at www.kernfamilyhealthcare.com. OFFICE OF CIVIL RIGHTS – CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically: ● By phone: Call 916-440-7370. If you cannot speak or hear well, please call 711 (California Relay Service). ● In writing: Fill out a complaint form or send a letter to: TM —Continued on the next page
TAGLINES TAGLINES English Tagline ATTENTION: If you need help in your language call 1-800-391-2000 (TTY: 711). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-800-391-2000 (TTY: 711). These services are free of charge. اﻟﺸﻌﺎر ﺔ ��� بﺎﻟﻌ (Arabic) �� ﻳُﺮ اﻻﻧتبﺎە: إذا اﺣﺘﺠﺖ � إ اﻟﻤﺴﺎﻋﺪة بﻠﻐﺘﻚ، ﻓﺎﺗﺼﻞ بـ 1-800-391-2000 (TTY: 711) . ﺗﺘﻮﻓﺮ ﺎ � ﻀ � أ اﻟﻤﺴﺎﻋﺪات واﻟﺨﺪﻣﺎت ﻟﻸﺷﺨﺎص ذوي اﻹﻋﺎﻗﺔ، ﻣﺜﻞ اﻟﻤﺴتﻨﺪات ﺔ �� اﻟﻤﻜﺘ ﻘﺔ �� بﻄ ﻞ �� ﺑ واﻟﺨﻂ ي . � ﺒ � اﻟ اﺗﺼﻞ بـ 1-800-391-2000 .(TTY: 711) ﻫﺬە اﻟﺨﺪﻣﺎت ﺔ . � ﻣﺠﺎﻧ Հայերեն պիտակ (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1800-391-2000 (TTY: 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-800-391-2000 (TTY: 711)։ Այդ ծառայություններն անվճար են։ �� ស�� ល់���ែខ� រ (Cambodian) ចំ�ំ៖ េបើ អ�ក ្ រតវ� �រជំនួយ ��� របស់អ� ក សូម ទូរស័ព� េ�េលខ 1-800-391-2000 (TTY: 711)។ ជំនួយ និង េស�កម� ស្រ�ប់ ជនពិ�រ ដូច�ឯក�រសរេសរ�អក្សរផុស ស្រ�ប់ជនពិ�រែភ� ក ឬឯក�រសរេសរ�អក្សរពុម� ធំ ក៏�ចរក�នផងែដរ។ ទូរស័ព� មកេលខ 1-800-391-2000 (TTY: 711)។ េស�កម� �ំងេនះមិនគិតៃថ� េឡយើ ។ 简体中文标语 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-800-391-2000 (TTY: 711)。另外还 Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413 Complaint forms are available at http://www .dhcs.ca.gov/Pages/Language_Access.aspx. ● Electronically: Send an email to CivilRights@dhcs.ca.gov. OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically: ● By phone: Call 1-800-368-1019. If you cannot speak or hear well, please call TTY/TDD 1-800-537-7697. ● In writing: Fill out a complaint form or send a letter to: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 Complaint forms are available at http://www .hhs.gov/ocr/office/file/index.html. ● Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ ocr/portal/lobby.jsf. —Continued from the previous page
7/21 ស្រ�ប់ជនពិ�រែភ� ក ឬឯក�រសរេសរ�អក្សរពុម� ធំ ក៏�ចរក�នផងែដរ។ ទូរស័ព� មកេលខ 1-800-391-2000 (TTY: 711)។ េស�កម� �ំងេនះមិនគិតៃថ� េឡយើ ។ 简体中文标语 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-800-391-2000 (TTY: 711)。另外还 提供针对残疾人士的帮助和服务，例如盲文和需要较大字体阅读，也是方便取用的。请致 电 1-800-391-2000 (TTY: 711)。这些服务都是免费的。 (Farsi) ﻓﺎرﺳﯽ زﺑﺎن ﺑﮫ ﻣطﻠب ﺗوﺟﮫ: اﮔر ﻣﯽ ﺧواھﯾد ﺑﮫ زﺑﺎن ﺧود ﮐﻣﮏ درﯾﺎﻓت ﮐﻧﯾد، ﺑﺎ 1-800-391-2000 (TTY: 711) ﺗﻣﺎس ﺑﮕﯾرﯾد. ﮐﻣﮏ ھﺎ و ﺧدﻣﺎت ﻣﺧﺻوص اﻓراد دارای ﻣﻌﻠوﻟﯾت، ﻣﺎﻧﻧد ﻧﺳﺧﮫھﺎی ﺧط ﺑرﯾل و ﭼﺎپ ﺑﺎ ﺣروف ﺑزرگ، ﻧﯾز ﻣوﺟود اﺳت. ﺑﺎ 1-800-391-2000 (TTY: 711) ﺗﻣﺎس ﺑﮕﯾرﯾد. اﯾن ﺧدﻣﺎت راﯾﮕﺎن اراﺋﮫ ﻣﯽ ﺷوﻧد. िहंदी टैगलाइन (Hindi) �ान द� : अगर आपको अपनी भाषा म� सहायता की आव�कता है तो 1-800-391-2000 (TTY: 711) पर कॉल कर� । अश�ता वाले लोगों के िलए सहायता और सेवाएं, जैसे ब् रेल और बड़े िप् रंट म� भी द�ावेज़ उपल� ह�। 1-800-391-2000 (TTY: 711) पर कॉल कर� । ये सेवाएं िन: शु� ह�। Nqe Lus Hmoob Cob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-800-391-2000 (TTY: 711). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-800391-2000 (TTY: 711). Cov kev pab cuam no yog pab dawb xwb. 日本語表記 (Japanese) 注意日本語での対応が必要な場合は 1-800-391-2000 (TTY: 711)へお電話ください。点 字の資料や文字の拡大表示など、障がいをお持ちの方のためのサービスも用意していま す。 1-800-391-2000 (TTY: 711)へお電話ください。これらのサービスは無料で提供し ています。 한국어 태그라인 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-800-391-2000 (TTY: 711) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1-800-391-2000 (TTY: 711) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다. ແທກໄລພາສາລາວ (Laotian) ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-800-391-2000 (TTY: 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-800-391-2000 (TTY: 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. Mien Tagline (Mien) LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-800-391-2000 (TTY: 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-800-391-2000 (TTY: 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. ਪੰਜਾਬੀ ਟੈਗਲਾਈਨ (Punjabi) ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਹਾਨੂੰ ਆਪਣੀ ਭਾਸ਼ ਾ ਿਵੱਚ ਮਦਦ ਦੀ ਲੋੜ ਹੈ ਤ� ਕਾਲ ਕਰੋ 1-800-391-2000
Русский слоган (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-800-391-2000 (линия TTY: 711). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-800-391-2000 (линия TTY: 711). Такие услуги предоставляются бесплатно. Mensaje en español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-800-391-2000 (TTY: 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-800-391-2000 (TTY: 711). Estos servicios son gratuitos. Tagalog Tagline (Tagalog) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-800-391-2000 (TTY: 711). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-800-391-2000 (TTY: 711). Libre ang mga serbisyong ito. แท็กไลน์ภาษาไทย (Thai) โปรดทราบ: หากคุณต้องการความช่วยเหลือเป็นภาษาของคุณ กรุณาโทรศัพท์ไปที่หมายเลข 1-800-391-2000 (TTY: 711) นอกจากนี้ ยังพร้อมให้ความช่วยเหลือและบริการต่าง ๆ สําหรับบุคคลที่มีความพิการ เช่น เอกสารต่าง ๆ ที่เป็นอักษรเบรลล์และเอกสารที่พิมพ์ด้วยตัวอักษรขนาดใหญ่ กรุณาโทรศัพท์ไปที่หมายเลข 1-800-391-2000 (TTY: 711) ไม่มีค่าใช้จ่ายสําหรับบริการเหล่านี้ Примітка українською (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-800-391-2000 (TTY: 711). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-800-391-2000 (TTY: 711). Ці послуги безкоштовні. Khẩu hiệu tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-800-391-2000 (TTY: 711). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớn (chữ hoa). Vui lòng gọi số 1-800-391-2000 (TTY: 711). Các dịch vụ này đều miễn phí. 7/21 LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-800-391-2000 (TTY: 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-800-391-2000 (TTY: 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. ਪੰਜਾਬੀ ਟੈਗਲਾਈਨ (Punjabi) ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਹਾਨੂੰ ਆਪਣੀ ਭਾਸ਼ ਾ ਿਵੱਚ ਮਦਦ ਦੀ ਲੋੜ ਹੈ ਤ� ਕਾਲ ਕਰੋ 1-800-391-2000 (TTY: 711). ਅਪਾਹਜ ਲੋਕ� ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇਵਾਵ�, ਿਜਵ� ਿਕ ਬ�ੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਿਵੱਚ ਦਸਤਾਵੇਜ਼, ਵੀ ਉਪਲਬਧ ਹਨ| ਕਾਲ ਕਰੋ 1-800-391-2000 (TTY: 711). ਇਹ ਸੇਵਾਵ� ਮੁਫਤ ਹਨ|
FAMILY HEALTH 5 Scan to learn more. Scan to learn more. KFHC health education classes include: ● Learning materials. ● Trained health education facilitators. ● Follow-up calls. ● Extra learning support. Scan the QR code to reach our calendar webpage. KFHC offers health education classes on: ● Asthma Education. ● Nutrition and Weight Management. ● Prediabetes Education. ● Diabetes Education. ● Tobacco Cessation. Scan the QR code to reach our education programs webpage. IF YOU ARE INTERESTED in taking any KFHC health education classes, please call 800-391-2000. What is health education? Health education teaches people about how to prevent disease and protect and manage health. Why is health education important? Health education is important because it teaches healthy habits for all ages. The goal of health education is to help people live longer and healthier. Health education also raises health literacy. This teaches people how to reach better health by knowing and using health information. KFHC is here to help on your health and wellness journey Great news! We have revamped our Member Wellness & Prevention Team to better help you in your health and wellness journey. Here are some of the great members of our team: Health educators: Our team of health educators is training and evaluating our team of class facilitators. This gives you great health education programs and services. Health education specialists: Our specialists are trained to give health education classes and provide new learning tools. This helps you receive useful tips on many health topics. Lifestyle coaches: Our lifestyle coaches are here to support you each step of the way by making sure you have the tools and support to make long-lasting changes. Scheduling team: Not sure which classes are right for you? Our scheduling team is here to help find the perfect fit for your needs and choices. We are here to support you in your health journey. Call our team today. If you have any questions, give us a call at 800-391-2000 and ask for the Member Wellness & Prevention Team. Health Education Corner Sources: World Health Organization; Centers for Disease Control and Prevention; Office of the Assistant Secretary for Health
FAMILY HEALTH 6 Keep your child’s development on track Developmental monitoring Who: You—parents, grandparents and other caregivers. What: Look for developmental milestones. When: From birth to 5 years of age. Why: To help you: ● Celebrate your child’s development. ● Talk about your child’s progress with doctors and child care providers. ● Learn what to expect next. ● Find any concerns early. How: With easy, free checklists. Get yours at cdc.gov/milestones. Source: Centers for Disease Control and Prevention Developmental milestones (how a child plays, learns, speaks, acts or moves) are specific things most children can do by a certain age. All young children need both developmental monitoring and screening to help you and your child’s doctor, teachers and other providers know if your child’s development is on track. Here is some handy information. Sources: Centers for Disease Control and Prevention; Office of the Assistant Secretary for Health; World Health Organization Developmental screening Who: Health care provider, early childhood teacher or other trained provider. What: Look for developmental milestones. When: Developmental screening at 9, 18 and 30 months of age. Autism screening at 18 and 24 months of age. Why: To find out: ● If your child needs more help with development, because it is not always obvious to doctors, child care providers or parents. ● If more developmental evaluations are recommended. How: With a formal, validated screening tool. Learn more at acf.hhs.gov/archive/ecd/child-healthdevelopment/watch-me-thrive.
FAMILY HEALTH 7 Get tips for better health Are you looking to take control of your health and learn more about it? We’ve got some great self-management tools that can help you on your journey to better health. Our self-help tool offers many health topics for you to explore. This includes nutrition, exercise, diabetes, mental health and more. You can watch helpful videos that give you tips on how to improve your overall health and well-being. We also have a “check your symptom” tool that lets you enter your health status to get tips on what can likely be causing your health concern. It’s a great way to get quick and clear health tips. To use these tools, scan the QR code at right. We hope you find these resources helpful on your path to better health. Stay healthy and take care! Scan to learn more. MILESTONES MATTER: LET’S TALK ABOUT THEM! Get free milestone checklists for these ages and more at www.cdc.gov/Milestones or by calling 800-CDC-INFO (800-232-4636). Learn the Signs. Act Early. Developed in partnership by the University of Missouri and the US Department of Health and Human Services, Centers for Disease Control and Prevention. p Points to get help Milestones at 15 Months p Uses fingers to feed themselves Milestones at 9 Months p Brings hands to mouth Milestones at 4 Months p Holds head steady Milestones at 3 Years p Says sentences with 4 words Milestones at 4 Years p Serves themselves food p Sits without support p Bangs things together p Points to body parts Milestones at 2 Years p Eats with a spoon p Uses a fork p Asks “who”, “what” questions MilestonesMatter_1.19.23.indd 1 2/14/2023 3:24:35 PM
We post current health care news and tips to help you and your family stay healthy. You can also get important member updates and see what Kern Family Health Care is doing in your community. Follow us on X at x.com/_KFHC Like us on Facebook at facebook.com/KernFamilyHealthCare Watch the Kern Family Health Care channel on YouTube HEALTH FAMILY HEALTH is published as a community service for the members, friends and patrons of Kern Family Health Care, 2900 Buck Owens Blvd., Bakersfield, CA 93308, telephone 800-391-2000. Information in FAMILY HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. Editorial Board Chief Executive Officer Emily Duran Chief Medical Officer Martha Tasinga, MD Chief Operating Officer Alan Avery Chief Compliance and Fraud Prevention Officer Deborah Murr, RN Senior Director of Marketing and Member Engagement Louis Iturriria Senior Director of Wellness and Prevention Isabel Silva 2024 © Coffey Communications, Inc. All rights reserved. Scan to learn more. Scan to learn more. Colder weather makes us more likely to catch a cold, flu or other breathing illnesses. Children and older adults are at risk for more serious symptoms. Washing your hands well is important to reduce the risk of sickness during colder months. Lather up with soap and water for at least 20 seconds before rinsing. Keep track of time with a short song. For example, kids can have fun singing the ABCs! Talk with your doctor about how best to prevent sickness this holiday season. Call our 24-hour Advice Nurse Line at 800-391-2000, option 2, to discuss symptoms and next steps. If you have a fever over 103 degrees or have trouble breathing, go to the hospital. Check out these guides to winter illnesses for more information: Tips for talking to your doctor when using an interpreter If you are getting ready for your doctor’s visit and using an interpreter for the first time, please remember to: ● Talk directly to your doctor. ● Speak clearly and slowly. ● Speak in a normal tone. ● Pause after a full thought. ● Ask one question at a time. ● Don’t forget that everything you say during your visit will be interpreted. KFHC makes it easy to use our interpreter services, 24/7, at no cost to our members. We can help you get an interpreter for your next doctor’s visit. Call us at 800-391-2000 or TTY/TDD: 711. Cancel colds and other bugs these holidays ●“Winter Illness Guide” (scan the QR code at left). ●“Your Guide to Respiratory Season” (scan the QR code at right).
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