FAMILY HEALTH 2 Medi-Cal Take action to keep your Medi-Cal! Keep yourself and your family covered. Make sure that Medi-Cal has your current address, email and phone number, if anything has changed. For more information or to sign up for email and text message alerts, visit keepmedicalcoverage.org. Watch your mail for a renewal packet or a notice. When you get your packet or notice, you may submit the information online, by mail, by phone or in person. ● Log in to your BenefitsCal account at benefitscal.com. ● Mail your completed packet or needed information to P.O. Box 511, Bakersfield, CA 93302-9985. ● Call 877-410-8812 (TTY: 711) for over-thephone assistance. ● Go in person to your nearest County Department of Human Services office. To find an office near you, go to kcdhs.org and go to the “About DHS” drop-down menu. From there you will select “Office Hours and Locations.” Learn more about Kern Family Health Care (KFHC) KFHC has member materials to help you. It is important to read these materials. KFHC Member Handbook The Member Handbook keeps you up-to-date about your health plan benefits. In the handbook, you may find what is covered and your rights as a member. KFHC Provider Directory This list will help you know who is in our plan to better serve you. Who is in our plan network: ● Primary care doctor (PCP). ● Health care specialists. ● Hospitals. ● Urgent care centers. ● Lab centers. ● Imaging (x-rays, CT scans and more). ● And more. How to get this information Your Member Portal account Create a secure Member Portal account and log in. Your account has booklets for you to read and self-service choices. Go to kernfamilyhealthcare.com and click on the Member Portal button to get started. The KFHC website Visit us at kernfamily healthcare.com. Click on “New Members” to review or print your KFHC Member Handbook or Provider Directory. A hard copy You can ask that KFHC mail you the items in hard copy (paper) format or in large print, braille and audio (when possible). Give us a call at 800-391-2000 to ask for your copy. You can also go online for up-to-date information at kernfamilyhealthcare.com. DO YOU NEED HELP? Please call us at 800-391-2000. Our office hours are Monday through Friday, 8 a.m. to 5 p.m.
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