Kern Family Health Care | Family Health | Fall 2021

FAMILY HEALTH 4 Have you signed up for your Member Portal account yet? When you create a new Member Portal account, you will get a $10 gift card just for signing up! Your Member Portal account is your window to great features and tools that will help you manage your health care. Log in when you want to: y Check your eligibility with KFHC and find out who your doctor is. y View and print your KFHC member ID card. y Change your doctor. y Check your health status. y Check your available rewards. y Sign up for health education classes. y See your referral history. y And much more! It’s your Member Portal, so log in today! Go to kernfamilyhealthcare.com or download KFHC LiNK from the Apple Store or Google Play. Member rights If you are unhappy with a decision KFHC made about an authorization or medication request, or if you have a service or quality of care complaint against KFHC or a provider, please contact us first. You can call 661- 632-1590 (Bakersfield) or 800- 391-2000 (outside of Bakersfield). You can also visit our website, kernfamilyhealthcare.com , or log in to your KFHC Member Portal account. You may call the Department of Managed Health Care (DMHC) for help if: y Your grievance is an emergency. y You are not happy with KFHC’s decision. y It has not been resolved in 30 days. The DMHC’s toll-free number is 888-466-2219 . Its TDD line (for people with hearing and speech impairments) is 877-688-9891 . You may also call the Department of Health Care Services Office of the Ombudsman toll-free at 888-452-8609 . Kern Family Health Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 800-391-2000 (TTY: 711 ) . ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 800- 391-2000 (TTY: 711 ). 注意：如果您使用繁體中 文 ， 您可以免費獲得語言 援助服務。請致電 800-391-2000 (TTY: 711 ) 。 Connect with KFHC and get a $10 gift card!