FAMILY HEALTH 4 Care after hours Did you know that KFHC has an Advice Nurse Line? You can call and speak to an advice nurse to help you decide what to do when you or someone in your family gets sick or hurt. Our advice nurses can be reached 24 hours a day, 7 days a week. They can answer health care questions when you can’t reach your doctor. To speak with an advice nurse, call us at 800-391-2000. KFHC has standards for timely access to care. The amounts of time you should have to wait when making your office visit with your doctor, specialists and other health experts are listed at right. If you have to wait longer than these wait times when making an office visit, please give us a call at 800-391-2000 or TTY/TDD: 711, Monday through Friday, 8 a.m. to 5 p.m., and we will help you set up a timely office visit. Type of medical visits Visit wait times Routine primary care doctor and follow-ups 10 business days* Specialists 15 business days* Mental health 10 business days* Urgent visits for services that do not need pre-approval (prior authorization) Within 48 hours* Urgent visits for care that need pre-approval (prior authorization) Within 96 hours* Ancillary services such as x-rays, lab tests and physical therapy 15 business days* Telephone wait times during normal business hours 10 minutes Advice Nurse Line/telephone triage, 24/7 services No more than 30 minutes First prenatal visit 10 business days Get timely access to care *Health care providers can be flexible in making an office visit. This can be if a longer wait time is not harmful to the member’s health. It must be noted in the member’s record that a longer wait time will not be harmful to the member.
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