Kern Family Health Care | Family Health | Fall 2020

FAMILY HEALTH 6 Member rights If you are unhappy with a decision KFHC made about an authorization or medication request, or if you have a service or quality of care complaint against KFHC or a provider, please contact us first. You can call 661-632-1590 (Bakersfield) or 800-391-2000 (outside of Kern Family Health Care would like to remind you about the information you received from Medi-Cal for children 0 to 6 years old. The letter was about preventive care services available at no cost through Medi-Cal. Nothing is changing with your or your child’s benefits. All members between 0 to 2 years old should have 11 or more well-baby visits by the age of 2. All members 3 to 6 years old should have a well-child visit every year. These visits include services such as shots to prevent diseases; blood lead testing; and screenings for concerns with growth and development, dental health, vision, hearing and nutrition. Please call your child’s doctor to make a well-child appointment. You can find more information about preventive care services by logging into your Member Portal account and at kernfamilyhealthcare.com . You can also call our Member Services Department at 800-391-2000 , Monday through Friday, between 8 a.m. and 5 p.m., for this information and for help scheduling an appointment. Bakersfield). You can also visit our website, kernfamilyhealth care.com , or log into your KFHC Member Portal account. You may call the Department of Managed Health Care (DMHC) for help if: y Your grievance is an emergency. y You are not happy with KFHC’s decision. y It has not been resolved in 30 days. The DMHC’s toll-free number is 888-HMO-2219 (888-466-2219) . Its TDD line (for people with hearing and speech impairments) is 877-688-9891 . You may also call the DHCS Office of the Ombudsman toll-free at 888-452-8609 . Keeping up with well-child visits