22 Celebrating Milestones, Strengthening Community Each year, KFHC conducts a provider satisfaction survey to assess engagement, experience and overall satisfaction across its provider network. For the 2025 survey, reflecting calendar year 2024, KFHC partnered with Press Ganey to gather feedback and benchmark performance against Medicaid health plans nationwide. Survey results demonstrated continued strength and consistency, with KFHC scoring above the 90th percentile across all measured attributes when compared to the survey vendor’s 2024 Medicaid book of business. Providers contracted with KFHC reported an overall satisfaction rate of 90.5 percent, which is significantly higher than the 66.4 percent reported by providers contracted with a major market competitor. These results reflect sustained provider confidence and reinforce the effectiveness of KFHC’s collaborative, partnership-driven approach. Sustaining Provider Satisfaction Through Partnership Celebrating Milestones, Strengthening Community
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