KHS recognizes that a strong quality performance program is vital for a successful managed care plan. KHS developed and implemented quality improvement (QI) systems and processes to monitor, evaluate, and enhance the quality and safety of care provided by contracting providers. These efforts ensure that all aspects of health care delivery comply with applicable standards and regulations. The QI program actively monitors and assesses the quality, appropriateness, safety and outcomes of the health care services delivered by contracted providers to Kern Family Health Care members. In 2023, KHS introduced a health equity program designed to integrate with the QI program. This initiative assesses needs based on geographical location, race, ethnicity, language, cultural preferences, health disparities and stakeholder engagement. Understanding health disparities is key to identifying differences in care provided to members of various racial, ethnic, or cultural groups that cannot be explained by underlying health conditions or patient preferences. KHS continues to implement programs to monitor, assess and enhance health care services to reduce disparities within its membership. Investing in QUALITY PERFORMANCE 6
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