2024 community report I 7 Preparing for NCQA Accreditation In 2024, KHS laid the groundwork for something big: national accreditation from the National Committee for Quality Assurance (NCQA). This milestone isn’t just about checking boxes—it’s about raising the bar for how we serve our members. NCQA accreditation shows that KFHC meets the highest standards in health care quality and equity. It’s a stamp of excellence that confirms we’re doing right by our members— and always striving to do better. To get there, teams across the organization worked together to strengthen our systems, improve how we deliver care, and align our practices with national best standards. These efforts are already making a difference by helping us run more smoothly and deliver more consistent, high-quality care. Striving for Quality and Excellence What we accomplished in 2024: • Roadmap to Accreditation: We partnered with national experts to build a detailed work plan and completed every task by year’s end—thanks to collaboration across departments. • Better Operations, Better Outcomes: We reviewed and improved how we manage everything from population health to member outreach. As a result, 89 percent of the standards for both Health Plan Accreditation (HPA) and Health Equity Accreditation (HEA) are already in place. • Practice Makes Perfect: We ran internal “mock reviews” to make sure our documentation, programs and workflows are on track and meet national expectations. • Smarter Tools for Long-Term Quality: We began rolling out SAI360, a new digital platform that helps us track our progress, monitor compliance and stay ready for what’s next. While the official NCQA survey is scheduled for 2025, this past year’s work is already paying off. It’s helping us become a stronger organization—one that’s more responsive, more efficient and better equipped to meet our members’ needs. Most of all, it reflects our commitment to delivering high-quality, equitable care for every member, every time.
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