Need a ride? KFHC offers free, round-trip rides for eligible members. The rides are for you to go see your doctor, dentist or to your mental health office visits. Don’t forget you can get a ride to pick up a prescription or to pick up your durable medical equipment (DME) supplies. We also cover travel costs such as meals, parking fees and lodging when needed. To get a ride, you must attest (confirm) that you do not have a ride. Transportation and travel costs are covered for you and a caregiver. If you are going to receive an organ transplant, costs are covered for you and your Major Organ Transplant (MOT) donor, and for your MOT donor’s caregiver when needed. Non-medical transportation Transportation and travel costs include non-medical transportation (NMT). NMT is a private or public transport such as a car or a bus. Your options might include: y Bus passes offered by KFHC. y GET On Demand and Dial-A-Ride. y Greyhound. y Mileage reimbursement. y Rideshare (Like Uber or Lyft). Our Transportation Team will help find you the best transportation for you. A ride should be asked for at least five working days before your office visit. Non-emergency medical transportation (NEMT) NEMT is medically needed transport by litter (gurney) van or wheelchair van. NEMT is offered to those who have a health or physical health issue that limits their ability to ride in a public or private car or van. Your doctor must fill out a “Physician Certification Statement” (PCS) form and send it to KFHC for a NEMT wheelchair or gurney van. A ride should be asked for at least five working days before it’s needed. Travel costs or fees when away from your home Travel expenses are covered for meals when your Let us help you set up your next ride For a ride: The Transportation Team can help Monday through Friday, from 7 a.m. to 6 p.m. They can also help you 24 hours a day, 7 days a week for urgent or after-hours visits. Call 800-391-2000 and choose option 3. You must have your KFHC member ID number or Medi-Cal CIN ready when you call. For travel costs and fees: The KFHC Member Services Team can help you Monday through Friday, from 8 a.m. to 5 p.m. Call 800391-2000. If you are a member in the Major Organ Transplant program, your case manager can help you. Travel expenses can be provided before your scheduled trip or paid to you after your trip. SCAN THE QR CODE for transportation benefits. trip to your office visit keeps you away from home for more than four hours. Lodging (hotel or motel) is covered when your health care service keeps you away from home overnight, and for fees such as parking. FAMILY HEALTH 3
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