Kern Family Health Care | Family Health | Winter 2017

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FAMILY HEALTH is published as a community service
for the friends and patrons of KERN FAMILY HEALTH CARE,
9700 Stockdale Highway, Bakersfield, CA 93311, telephone
800-391-2000.
Information in FAMILY HEALTH comes from a wide range
of medical experts. If you have any concerns or questions
about specific content that may affect your health, please
contact your health care provider. Models may be used in
photos and illustrations.
Editorial Board
CEO Douglas A. Hayward
Associate Medical Director Irwin Harris, MD
Director, Marketing and Member Services Louis Iturriria
Manager, Health Education and
Disease Management Isabel Silva, MPH, CHES
Member Health Educator Carlos Bello, MPH, CHES
Member Health Educator Sara Steelman, MPH, CLEC
2017 © Coffey Communications, Inc. All rights reserved. healthfamily
We post current health care news and tips to help you and your
family stay healthy. You can also get important member updates
and see what Kern Family Health Care is doing in your community.
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member news
We speak your language
W hen you’re sick, it often
helps to see a doctor. And
the easier the doctor is to
talk to, the better.
But talking with a doctor can
be hard if he or she doesn’t speak
the language you know best.
Check your Provider Directory for
information about the languages
spoken by our providers and their
staff. Our Member Services staff
can help you find a doctor’s office
that speaks your language. They
can also get you an interpreter so
you can talk to your doctor or to
Kern Family Health Care (KFHC).
It is important that you do not
use family members, friends or
especially children as interpreters.
If you cannot find a doctor who
meets your language needs, we can
help. We offer:
■ ■ Staff members who are bilingual
in English and Spanish.
■ ■ Over-the-phone language
interpreters for more than
2,400 languages 24/7.
■ ■ Sign language interpreters. This
must be scheduled five business
days in advance for regular
appointments and as soon as
possible for urgent appointments.
By offering these services to you,
we make sure the doctor knows
what you’re saying and you know
what the doctor is saying. With
an interpreter’s help, you can get
answers to all of your questions.
It is also important that you read
all the materials we mail you. All
our written materials are available
in English or Spanish. If KFHC
sends you something in English
and you need it in Spanish, please
call us. If you receive an important
letter from us and you cannot read
it, please call us and we can have
somebody help you read it.
IT’S FREE! These services
are free and easy to use.
Just call us at 661-632-1590
(Bakersfield) or 800-391-2000
(outside of Bakersfield),
day or night.