NCQA Accreditation: A National Standard Achieved Achieving both Health Plan Accreditation and Health Equity Accreditation from the National Committee for Quality Assurance marked a defining milestone in KFHC’s evolution as a high-performing, equity-centered health plan. This dual accreditation confirmed that KFHC meets rigorous, evidencebased standards across clinical care, operations and health equity, placing the organization among a select group of health plans nationwide. KFHC earned a 99 percent overall score for Health Plan Accreditation, with perfect scores across nearly every domain, including quality management, population health, utilization management, credentialing and member experience. Health Equity Accreditation results were equally strong, with 100 percent scores across all categories, recognizing KFHC’s advancement of language access, cultural responsiveness, data collection and efforts to reduce disparities in care. 2025: A Year of Progress and Momentum 9 Behind these results was a multi-year, organization-wide effort that touched every corner of KFHC. More than 12,000 hours were invested by 65 staff across 34 departments, resulting in hundreds of documented processes, analytical reports and system enhancements. Teams strengthened member outreach, improved provider engagement, expanded staff training and modernized data systems to support more consistent, equitable care delivery. This work produced meaningful, lasting improvements. Members benefit from clearer communication, stronger care coordination and more responsive services. Providers experience streamlined processes and improved collaboration. Employees now operate within a more structured, equity-centered framework that supports accountability and continuous improvement. NCQA accreditation represents more than a compliance milestone. It reflects how KFHC has grown, matured and strengthened its systems to meet national standards while remaining deeply rooted in the needs of Kern County. These accreditations now provide a strong foundation for sustaining progress and continuing to build trust with the community.
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