18 I Compassionate Care, Community Impact As part of KHS’s commitment to delivering compassionate, whole-person care, we continued expanding and strengthening our CalAIM initiatives in 2024. These efforts address medical, behavioral, and social needs for our members, removing barriers to health and improving outcomes across Kern County. Enhanced Care Management (ECM) Launched in 2022, ECM uses a high-touch, community-based approach to coordinate clinical and non-clinical services for members with complex needs. In 2024, the program grew to 38 ECM providers, helping KHS rank third in the state for ECM penetration rates and fourth overall across all plans. Notably, KHS also ranked second statewide for serving child and youth populations under 21. Following the first formal DHCS audit of the program in 2024, ECM achieved a major milestone: no findings and no corrective actions. Advancing Whole-Person Care Through CalAIM Initiatives Community Supports Services (CSS) CSS provides wrap-around services that address social determinants of health, offering alternatives to traditional hospital or skilled nursing care. By the end of 2024, KHS had partnered with 26 community-based organizations to deliver 57 services throughout Kern County. Enrollment and service delivery surged dramatically, growing from 764 members served in 2022 to 4,465 members in 2024. Services provided grew from 2,236 in 2022 to more than 26,000 in 2024. New initiatives included day habilitation programs and home modification services, helping members live independently and improve their quality of life. Maternity and Doula Program KHS made significant strides in growing access to doula services for pregnant members through CalAIM. Beginning with no Medi-Cal-certified doulas in the county, KHS built trusted partnerships with local doula networks and hosted groundbreaking forums connecting community doulas directly with state leadership. These efforts helped break down barriers to participation, and by early 2025, 11 certified medical doulas were serving KFHC members. Internal support systems, specialized training, and collaborative work with regional groups further strengthened the program, laying the foundation to continue building local doula capacity.
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