2024 community report I 19 Community Health Workers (CHWs) KHS also expanded the role of CHWs, who serve as trusted frontline public health workers bridging clinical care with community-based services. CHWs assist members with education, resource navigation and culturally responsive support, ensuring members remain engaged and empowered throughout their health journeys. Their contributions continue to be vital in connecting members to ECM, CSS and other essential services. Behavioral Health (BH) In 2024, KHS strengthened behavioral health access through targeted outreach and collaborative care. A key success involved a member referred after an ER visit: after multiple home visits, a BH community health worker helped overcome barriers like housing instability and lack of phone access, ultimately connecting the member to Kern Behavioral Health and Recovery Services and safe housing. The BH team also participated in Regional Advisory Committee events in communities like Arvin, Frazier Park and California City, and partnered with tribal organizations and community leaders to raise awareness and improve culturally responsive care. BH referrals more than tripled from 2023 to 2024, with more than 14,000 unique members served—demonstrating growing need and the impact of whole-person behavioral health integration. Together, these CalAIM initiatives exemplify KHS commitment to delivering compassionate care and achieving lasting community impact. By removing barriers and investing in whole-person health, we are building a stronger, healthier Kern County.
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