Kern Family Health Care | Family Health | Spring 2016

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FAMILY HEALTH is published as a community service
for the friends and patrons of KERN FAMILY HEALTH CARE,
9700 Stockdale Highway, Bakersfield, CA 93311, telephone
800-391-2000.
Information in FAMILY HEALTH comes from a wide range
of medical experts. If you have any concerns or questions
about specific content that may affect your health, please
contact your health care provider. Models may be used in
photos and illustrations.
Editorial Board
CEO Douglas A. Hayward
Chief Medical Officer Chandrakala Gowda, MD
Director, Marketing and Member Services Louis Iturriria
Manager, Health Education and
Disease Management Isabel Silva, MPH, CHES
Member Health Educator Carlos Bello, MPH, CHES
Member Health Educator Sara Steelman, MPH, CLEC
2016 © Coffey Communications, Inc. All rights reserved. healthfamily
We post current health care news and tips to help you and your
family stay healthy. You can also get important member updates
and see what Kern Family Health Care is doing in your community.
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Member rights
If you have a service or quality-of-
care complaint against Kern Family
Health Care (KFHC) or a provider, call
us first at 661-632-1590 (Bakersfield)
or 800-391-2000 (outside of
Bakersfield) or visit our website:
.
You may call the Department of
Managed Health Care (DMHC) for
help if:
■ ■ Your grievance is an emergency.
■ ■ You are not happy with KFHC’s
decision.
■ ■ It has not been resolved in
30 days.
The DMHC’s toll-free number is
888-HMO-2219 (888-466-2219). Its
TDD line (for people with hearing
and speech impairments) is 877-
688-9891. You may also call the
DHCS Office of the Ombudsman
toll-free at 888-452-8609.
I n case you need a ride to a
doctor visit, we can help!
Just call Member Services at
800-391-2000 five weekdays ahead
of time, and your bus passes will be
mailed to you. The free bus passes
come from:
■ ■ Golden Empire Transit (GET).
Many doctors’ offices are linked
to GET bus service. Call GET at
661-869-2438 for a schedule and
routes. Kern Family Health Care
(KFHC) also provides free GET-A-
Lift passes for some members.
member news
■ ■ Delano Area Rapid Transit (DART).
Many doctors’ offices are linked to
DART bus service in Delano. Call
DART at 661-721-3333 and ask for
a schedule and a route. KFHC also
provides free DART Dial-A-Ride
passes for some members.
■ ■ Kern Regional Transit (KRT).
Kern Regional Transit bus passes
are for members who live outside
of the Bakersfield area. Call Kern
Regional Transit at 1-800-560-1733
for a schedule and a route that is
nearest to you.
■ ■ Greyhound. If you are referred to
someplace outside of Kern County,
such as Los Angeles or Madera,
KFHC also provides free Greyhound
bus passes. Please call KFHC
Member Services at 661-632-1590
(Bakersfield) or 800-391-2000
(outside of Bakersfield) to learn
more.
DON’T FORGET THESE IMPORTANT TIPS
Need a ride to your
appointment?