Kern Family Health Care | Family Health | Summer 2015

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Member rights
If you have a service or quality-of-care complaint against Kern Family Health Care
or a provider, call us first at 661-632-1590 (Bakersfield) or 800-391-2000
(outside of Bakersfield) or visit our website at
You may call the Department of Managed Health Care (DMHC) for help if:
Your grievance is an emergency.
You are not happy with Kern Family Health Care’s decision.
It has not been resolved in 30 days.
The DMHC’s toll-free number is 888-HMO-2219 (888-466-2219). Its TDD
line (for people with hearing and speech impairments) is 877-688-9891 . You
may also call the DHCS Office of the Ombudsman toll-free at 888-452-8609.
Keep your
Medi-Cal
active
T he way Medi-Cal
renewals are processed
has changed. The Kern
County Department of Human
Services (DHS) will try to verify
your information electronically
at your renewal. If they are
able to complete your renewal
electronically, you will receive a
Notice of Action letting you know
that your Medi-Cal has been
renewed. If they are unable to do
so, you may receive paperwork in
the mail. Please fill out and return
the forms with paper copies of the
information that’s being requested.
There are three ways you can give
DHS the renewal information they
need:
1. By mail. Please use the postage-
paid envelope DHS provides to
return the forms to:
Human Services
P.O. Box 511
Bakers eld, CA 93302
2. By phone. You can give DHS this
information by phone. Call their
Customer Assistance Telecenter
(CAT) at 877-410-8812. If you
le taxes, have your most recent
federal tax return on hand when
you call.
3. In person. You can give DHS
this information at any local o ce.
Or you can visit the main DHS
o ce in Bakers eld:
100 E. California Ave.
Bakers eld, CA 93307
Remember: Changes in your
home, including income or mailing
address, need to be reported to
DHS within 10 days. You can report
a change by mail, by telephone or
in person. Also, when ling your
taxes, if you were a recipient of
Medi-Cal anytime last year, you
can self-certify you had health
insurance. No proof of Medi-Cal is
required to be submitted with your
taxes; self-attestation is accepted.
member news
FAMILY HEALTH is published as a community service
for the friends and patrons of KERN FAMILY HEALTH CARE,
9700 Stockdale Highway, Bakersfield, CA 93311, telephone
800-391-2000.
Information in FAMILY HEALTH comes from a wide range
of medical experts. If you have any concerns or questions
about specific content that may affect your health, please
contact your health care provider. Models may be used in
photos and illustrations.
Editorial Board
CEO Douglas A. Hayward
Chief Medical Officer Chandrakala Gowda, MD
Director, Marketing and Member Services Louis Iturriria
Manager, Health Education and
Disease Management Isabel Silva, MPH, CHES
Member Health Educator Carlos Bello, MPH, CHES
2015 © Coffey Communications, Inc. All rights reserved. WHN31309 healthfamily
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